I confess – I am a prisoner to stereotypes and common perceptions. Spoiled by Singapore and Malaysia Airlines service I didn’t expect much from KLM. Moreover, my Malaysian friends warned me not to expect much from KLM and likes. Truth be told folks, when I saw the KLM cabin crew my first reaction was to tweet the following: Damn, KLM cabin crew is three times the age of that of Singapore Airlines, and two times the size. Another kind and objective person (ha! i am not the only mean one) responded to that with his tweet: … and four times as grumpy.
So, folks, I was kinda embarrassed for my own wood-headedness when KLM turned to be awesome. They were friendly despite everything people said to me earlier. They were helpful, everyone spoke English and they were darn efficient when a passenger had a medical emergency during the flight. So what if they all don’t feet into one size uniform like Singapore Airline crew and their smiles are less uniformed as well?
Oh and yes it didn’t hurt either that they had all latest Oscar winning collection in their movie database. I watched Black Swan, King’s Speech and long overdue Social Network.
Agree there …even after the last five years of flights on Thai Air, Malaysian, Cathay, Emirates. I still remember some five years ago when I Moroccan Air flight landed in Frankfurt about two hours late and I missed my connection to the states. Of course it was sunday so most of the desks were empty. KLM gave me a free ticket, which they didn’t have to do, and too my surprise was business class. Still love em’. The only EU/American airline that is worth anything.
Oh so you are still saying that other EU/US airlines are not up to par with SQ and MAS and KLM is one of a kind?
Yes, that is what I’m saying, although I’m sure KLM isn’t “one-of-a-kind”. There has to be others… Continental has been doing ok. I took a few of their international flights and although not nearly as good as their Asian counterparts, they were alright
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I took a KLM flight when I went to Europe 4 years ago, and it was disappointing in many ways. The foods were not appealing at all, and the seat arrangements were somewhat too ‘efficient’ that it didn’t leave any space for my legs from the seat in front of me (yes, an Asian guy like me barely had space to move my legs. Let alone all the westerners). But, from your description it looks like they have improved a lot. Great to hear that!